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Our Policies
  Top » Catalog » Our Policies

Our Policies

You know that with a name like Sunshine Joy, we’re committed to keeping you happy.

So remember, if you’re not satisfied with your order, we’re not satisfied either.

If there’s an issue, drop us a line and we’ll set it right.

If you need something super fast, please call us at 401-769-8800 and we’ll arrange the quickest possible shipping.

To get the nitty gritty on our retail policies, please read on.

 

General Policies

To ensure that you have the best possible shopping experience with Sunshine Joy, please review the following policies carefully. They outline both your rights and obligations as the purchaser, as well as important limitations of service. By placing an order with Sunshine Joy, you thereby agree that the following policies apply to your order; be sure you understand them before ordering.

 

 

Sales Policies

  • Sunshine Joy accepts retail payment from the following credit or debit cards VISA, MasterCard, Discover, American Express and PayPal. Wholesale orders may ship COD Money Order/Certified Check for additional fee, risk and hassle with advanced approval. 

  • Because of the postal regulations that govern the shipping of pressurized materials, Sunshine Joy Distributing will not sell Fabric Spray Paint (Simply Spray) to international or overseas customers (including Alaska and Hawaii, APO and FPO, and any U.S. territories and outlying areas).

Shipping Policies

  • Orders will be sent by UPS or USPS.

  • Most in stock orders will be eligible for same day shipping.

  • Tie-dyes can take approximately 2-3 weeks to be shipped because the product is handmade to order. 

  • Fabric Spray Paint (all Simply Spray products) can take up to 2 weeks to ship by Standard Post; USPS Priority Mail is between 1-3 days, and UPS Ground will take between 1 and 7 days. International or overseas shipping (including APO and FPO, and any U.S. territories and outlying areas) is not available for Fabric Spray Paint because of the postal regulations on pressurized materials.

Return Policies

  • Merchandise that is defective, or was damaged during delivery, must be reported within 10days.

  • All returns and exchanges must be made within 30 days of the date you receive them. Wholesale refusals, and returns subject to a 20% restocking fee will apply.

  • If a return or exchange needs to be made, please contact Sunshine Joy at 1-401-769-8800 and we will issue a Return Material Authorization (RMA). Include a copy of your order confirmation and include the RMA on the outside of the package. Returned merchandise will not be accepted without this number.

  • Your returned item will be replaced or Sunshine Joy will refund the price of the product to the original payment method (credit card, PayPal, etc.).

  • Please use the following address for returns:

US Postal Service (recommended):
Sunshine Joy Distributing
P.O. Box 12
Woonsocket, RI 02895 USA

UPS (or other carrier):
Sunshine Joy Distributing
32 Mechanic Ave #414
Woonsocket RI 02895 USA

  • You are responsible for the shipping costs both ways; shipping costs for returns or exchanges are non-refundable.

  • When sending your return, you are also responsible for ensuring that the merchandise arrives undamaged. Purchasing insurance is recommended.

  • Free items included with your order are yours to keep even if the rest of the order is returned.

Thank you for reading, if you have any additional questions please contact us at info@sunshinejoy.com, or
call us at 1-401-769-8800.


International Shipments

Your shipping charge includes the cost of transportation and handling only, and does not include any import taxes, duties, or brokerage fees that may be assessed when your shipment goes through your country's customs.

IMPORTANT: Please read carefully before proceeding with your order.

When your order is imported into Canada, it may be subject to additional costs including, but not limited to, import taxes, tariffs, duties, and brokerage fees. What we charge for shipping covers transportation and packaging only, and does not cover these additional costs.

When you complete your order you are becoming the importer of record and are responsible for all additional import fees.
If you choose to refuse delivery of your order, it will either be abandoned, or it will returned to us and we will be charged the customs fees and the cost of return shipping. Since we cannot recover these costs, Sunshine Joy does not issue refunds for refused shipments.   Sunshine Joy also reserves the right to charge your credit card for any brokerage fees or import charges that are billed back to us. Please keep this in mind before completing your order.

These costs are beyond our control. For more information, we urge you to contact your customs agency. Our Canadian friends can visit http://www.cbsa.gc.ca/

 

 


 

 

 

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